Returns & Exchanges

At Blackout Coffee Co, we want you to be fully satisfied with your roast; if you are not happy with your purchase, please contact us within 30 days of delivery for a resolution. Due to the perishable nature of coffee, we cannot accept returns on opened bags, but we will work with you to ensure you find a blend you love.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the specific reason for your request to initiate the process.

• 2.
  Review Eligibility

  Our team will verify your purchase and determine if your items qualify for a replacement or a store credit based on our freshness guarantee.

• 3.
  Shipment Verification

  If your return is approved for non-perishable items like gear or mugs, we will provide a return shipping label for you to send the items back to our warehouse.

• 4.
  Resolution

  Once processed, we will issue your refund to the original payment method or ship out your replacement coffee within 3-5 business days.